How Returns Work

Our team is happy to help with returns for products you purchased through gladiatorgarageworks.whirlpool.ca

Simply call 1-844-907-0954 for any questions.

NOTE: We only accept returns for products purchased directly from gladiatorgarageworks.whirlpool.ca. If you purchased a product at another retailer, please contact that retailer regarding your return.

Returns within 5 days — No return fees

Not happy with your new product? No matter the reason, it's no problem. Request your return within 5 days from the date of delivery for a product refund of products that are in new condition. Simply call 1-844-907-0954 with your order number, model number and product serial number.

Please note, refunds will be processed once the item is back in our warehouse and inspected.

Delivery, shipping and service fees will not be refunded.

Returns within 30 Calendar Days

1) Products Damaged Upon Delivery

If you notice your product was delivered damaged, you can request a return or exchange within 30 calendar days by calling us at 1-844-907-0954.

• For an exchange, you will not be charged any additional delivery, shipping or service fees. No adjustment of initial purchase price will be credited or charged in the event that the purchase price has changed at the time of exchange.
• For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund.

2) Returns for Any Other reason

If you're not happy with your product for any other reason, you have up to 30 calendar days to request a return. An additional restocking fee of 15% of the product cost will be applied, with a $50 minimum. Original delivery, shipping and service fees will not be refunded. Please call us at 1-844-907-0954 to arrange for the return.

What To Expect

Once your product has been received by us, please allow approximately two weeks to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at 1 (844) 907-0954.

We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.

Cancellations

You can cancel an order as long as we have not started the shipping or delivery process.

To cancel an order, you can call; 1 (844) 907-0954

Please have your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.

OR you can sign-in to your gladiator account and self-serve your cancellation, if the cancellation window is still open.

If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.

If you received a cancellation notification, here are some common reasons why your order was cancelled.

Credit Card Failure

The credit card failed to accept the charge when attempting to ship the item out. A charge to the customer card occurs when the item is being readied to ship out, not during online checkout.

We recommend that you try to place a new order ensuring all the information provided is correct and accurate. To avoid any issues with your new order we recommend the following criteria be taken into consideration:

Please place this order on Google Chrome on a laptop/PC
Payment Method: Mastercard or VISA
Payment Details: Information on the credit card must match the details of your account

Other payment parameters:

You must be the primary holder of the card. Please ensure the same name that is on the card is also on the account (Middle Initials/periods etc.)

The billing and shipping address should also match. If you require delivery to a different address, please place your order online and reach out to our team in order to have the delivery address updated.

Questions?

Contact us for support to find the answers you’re looking for.